Important Notes on Password Management
Please note: There are two separate portals – the Student Portal and the Applicant Portal.Log in to the Student Portal using your username, not your email address.
Reset your password
If you have a second factor (e.g. authentication app or security device) activated in your account, you can reset your password yourself using the following link:
https://passwordreset.microsoftonline.com/
If you do not have a second factor in your account, we require a copy of your THI ID card or your enrollment or admission certificate for security reasons. Please send this by email to the responsible department.
Important: Delete all saved connections before changing your password
Please note: Before resetting your password, you must delete all saved connections on your devices. Otherwise, your account will be locked.
Where is your password stored?
- Wi-Fi
- Delete your Wi-Fi connection for EDUROAM on your device.
- Email client
- Delete your email profile on your device.
- Network drive (disconnect network drive)
- On Windows, open the Credential Manager (via Control Panel) and check all saved login credentials. Delete all entries linked to your THI account.
- Browser
- Check your saved passwords in the browser and update them if necessary.
- PRIMUSS Client for Document Management (D3)
- Update your login credentials in the PRIMUSS Client.
- THI App
- Delete your login in the THI App and log in again.
Request a password for the applicant portal PRIMUSS
If you need a new password for the Online Applicant Portal PRIMUSS, you can request it yourself:
Go to the homepage of the online application and click on "Forgot password" on the left side. You can then set a new password. You will receive an email with a confirmation code. Activate access via the link in the email or via the page Confirm Email.