Please clear the cache
Method 1: Reset the app
Note: Resetting the Teams app will delete all app data, including any personal settings and customizations you may have made.- Type Settings in the search field, and then select the Settings app from the search results.
- Navigate to "Installed apps", type Microsoft Teams in the search field, and locate the new Microsoft Teams app in the results.
- On the right side, select the "More options" button (…), and then click on Advanced options.
- In the Reset section, select the Reset option.
- Restart the Teams app.
Method 2: Delete the files
If Teams is still running, right-click the Teams icon in the taskbar and select Exit.
- Open the "Run" dialog box by pressing the WINDOWS LOGO KEY + R.
- Type the following path in the "Run" dialog box and click "OK":
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
3. Delete all files and folders in the displayed directory.